Sunwing Vacations

Our flight going to cancun was delayed 24 times. We lost one night of vacation.

I am looking for compensation to make up to the frustration experience. First delayed 3 hours. I was ready to leave my home and received a message that the flight is delayed again due to weather condition according to sunwing but the weather was ok. The trip was due on the 20 of february but left on the 22 early morning.

Booking number is 14230****.

Please help. Thank you

First and foremost, I would rate the Hyatt Zilara as a three-star resort. They are misrepresenting their resort to be of a higher standard. The quality of the food, service, and amenities were not acceptable. During my stay, some of the guests were sick due to food poisoning, and therefore, I was very careful about what I ate. The selection of food was extremely limited and at times, there was no variety of good food.

When I arrived on the first day, it was raining very heavily, and I was not able to use the wheelchair ramp at the front entrance of the resort. The staff had to assist me up the stairs, which is not always safe. When I checked into my room, I was told that my room was the only designated wheelchair-accessible room at the resort (room 139). This room was terrible and not ready to receive guests. There were many issues with plumbing (water backing up in the shower), the air conditioning was not working, and there was a very bad odour coming from the septic system. I could not stay in that room given the many issues and the staff were not surprised that I requested to be moved to another room. My second room (room 242) was a big improvement, but was not completely accessible and needed to be sprayed for mosquitos a few times.

As for the resort property, it was not wheelchair accessible and here are many examples. I couldn't access all the restaurants like Lola Beach due to stairs. I could not access bathrooms on the property due to stairs or doorways being too narrow to access the toilet stall. There was no universally wheelchair-accessible bathroom on site. The elevators were too small to get in and out. Designated smoking areas had stairs and no access. No staff offered to assist at the buffet to take food to the table. Ramps were too steep, and I needed assistance to get up and down. The staff did not have any training to respond to accessibility issues or how to assist people with disabilities.

During my stay, there was a business conference for corporate travel agents, and they were shocked by the lack of accessibility and sensitivity towards people with disabilities. In fact, two agents told me that they would never refer clients to this resort who require assistance and accessibility.

I will never return to this resort and will also be sharing my experience with others. This was not a cheap vacation and I am very disappointed with my vacation. I feel that people with disabilities who are traveling are not considered important or valued as customers/clients.

16 hour flight delay not weather related and causing a loss of a day a resort we have paid for deserves more compensation than a $ 40.food voucher per personTry another airline

Delayed a 6 a.m departure out of Winnipeg to Mazatlan and moved depart to 8 pm and than to 9 pm with WHAT REASON.? The weather is great hear ?

I had a vacation package booked from Toronto to Jamaica today, February 18, 2025. I purchased insurance for this trip.

Im from Cape Breton and booked a flight to Toronto on February 16, 2025 from Sydney Nova Scotia which was cancelled due to weather. I then drove five hours to Halifax for another Air Canada flight which was also cancelled due to weather. I phoned the travel agent to cancel my trip due to inability to make it to Toronto and was told Id receive a travel credit. Then they called me back and said I would receive nothing because I didnt cancel three days prior to the trip.

So I drove another 21/2 hours to Moncton for a flight I booked only for that one to be cancelled due to the plane crash in Toronto. All of this was beyond my control and I tried every avenue to get to Toronto. Im hoping you can review this and at least give me a flight credit for my trip. Confirmation number 14139****.

Decameron Club Runaway Bay. Thank you Marion MacKa

We were flying to Cuba Sunday Jan 5th, 2025, 2 hours before we were to fly we received a couple of texts that it was delayed and then cancelled until the next morning Jan 6th. We were to fly out at 7.30 in the morning.

We were forced to take a hotel room the night before we live over 2 hours away from ottawa airport. How do we get reinbersed for the cost of the hotel? I do not see anywhere I can submit a claim for this.

There were hundreds of people at the airport for this flight and we were not given any food voutures or told where to stay. So we found a hotel on our own I just submitted a claim for the cancelled flight the flight number was WG630 and the cost of the hotel we were forced to rent was $176.79 HILTON GARDEN INN NEAR OTTAWA AIRPORT.

I would appreciate an email back please confirming where to submit this claim: dlmanion900@***.com or contact me on my cell 613-878-****

My recent experience with Sunwing Travel was nothing short of a nightmare. From deceptive online advertising to non-existent customer service, this company has completely disregarded customer satisfaction and seems intent on exploiting hard-earned money with no remorse.style="background-color:

Deceptive Advertising & Misleading Amenities

Sunwings website and promotional materials advertised a range of amenities and services that simply didnt exist.

I specifically booked an ocean view suite with premium amenities, only to arrive and find that the accommodations I had paid for were non-existent. The suite was nothing like the pictures and descriptions on the website, and when I asked the staff about it, they offered no solutions or explanations. It was clear that Sunwing had falsely marketed their products to lure customers in.style="background-colo

Non-Existent Customer Service

When I attempted to reach out to customer service, I was met with long wait times, vague responses, and an overall dismissive attitude. It's nearly impossible to get a clear answer or any resolution to your problems.

This lack of accountability is alarming, especially when youve paid for a service that is subpar at best.

style="background-c

Collusion with Hotels & Deprivation of Paid Services

It became evident that Sunwing was colluding with the hotel management to deprive customers of the vacation experience they paid for. In my case, I was denied access to the suite I had booked and paid for in advance, and hotel management seemed unwilling or unable to provide any remedy, until I insisted on day 3 to get the suite I paid for. Many customers at the resort reported similar situations, where Sunwings failure to deliver on their promises resulted in miserable vacations, with little to no recourse.style="backgroun

Refund Practices and Corporate Greed

Attempting to get a refund for the services I did not receive was an excruciating and labor-intensive process. Sunwing does not offer straightforward refunds but instead insists on issuing vouchers for future travel, knowing full well that many customers will likely never book with them again.

This practice feels like a blatant attempt to trap customers into using a service theyve already proven to be unreliable. Given their monopoly on certain routes, it seems they are banking on the fact that customers have few other options.style="backgr

style="bacSunwing Airlines has built a reputation for deceptive practices, poor customer service, and a blatant disregard for consumer rights. Online reviews are full of complaints from frustrated travelers who feel taken advantage of, and I can confidently say Im among them.

The companys business model appears to thrive on exploiting customers trust while offering subpar services and minimal accountability. If you value your vacation and hard-earned money, do yourself a favor and avoid booking with Sunwing.

14169****;; VALSI / BONGIOVANNI ARMENTI

WE HAD TO SLEEP IN HOTEL LOBBY FOR 2 NIGHTS !!

NO COMMUNICATION BTW SW AND HOTELS. ???

GRAND BAVARO PRINCESS PUNTA CANA

We have flown with Sunwing more than 20 times, and almost always there is some sort of unplanned delay without a legitimate reason. Sunwing will delay departure, causing you to lose any benefits from the first day of a 7-day vacation, so you pay for 7 and enjoy 6.

This must be in tandem with the hotels, as they save money and advertise a vacation they don't fully deliver on at a seemingly good price. It's a great scam!

Have a mobility probem due to arthritis pressing on the sciatic nerve on my back. Affects down mu legs also.

Booked a 10-day stay at Cuba's Grand Memories, a 4-star hotel. There was no electricity, running water, hot water, working toilet, or toilet paper in my room.

After 4 days, I paid for a flight home to Canada. The hotel is infested with cockroaches, bedbugs, and rats (a kid got bitten by one). The country is in rapid decline, the hotel is run by government staff who don't care to attend to anything. They just blow you off, but if you pay $150 in US dollars cash, they can move you to another room.

I'm out $3500 and now am looking to recover my costs. WestJet-Sunwing should have never offered this nightmare.

My power invertor was pulled from my luggage by CATSA. A card was placed in my luggage informing me of this.

Baggage tag reference number is: 029225****; airport YYZ; checkpoint location:INT-RIU.

There's no customer service with Sunwing. Two different customer service rep.

and two different outcomes both not helpful. I feel as if they stole my power inverter.

Long story I dont have all day to type

Will never use or recommend to my friends

Cant believe a Canadian company can treat you like that its asham paid $8.0000 for vacation and my third day here without a luggage

I want to kill my self

no running water for days, food was very poor, toilets stopped working 4 days into the trip, barely any drinking water, room wasnt cleaned, blankets had bodily fluids that werent mine nor my fiancées, bars ran out of alcohol, nothing to mix drinks with, no toilet paper at any the resort bathrooms, not to mention any toilet paper for our room, we got food poisoning twice, because food wasnt properly cooked at the restaurants that they gave us free twice to try to make up, the food was cold food and not properly cooked at the buffet either, which resulted in us getting sick from it, water was brown coming out of the jacuzzi, no mini bar as promised, cracked window in our room, bars on resort were always closed randomly, balcony lights were out and one was flickering, hotel supplies when asked to restock our room they said no promises, stray dogs on the resort, cats everywhere and I seen a rat in the lobby, security couldnt properly handle a fight happening at the bar, resulting in injuries to the people staying there. - 24 hour snack bar consisted of only grilled food hot dogs/ wheat burgers and they arent there past 3:30-4pm if theyre is even anyone there

- Stains on the blankets ( as in throw up and other bodily fluids) before we even entered the room as well as a cracked glass window

- Excursion that we paid money and got up at 6 am for waited in the lobby the reception told us that it was the next bus turns out it wasnt and that resulted in us not going but missing the only excursion that was already purchased on the plane and now have to wait.

2-4 weeks for a refund. Hotel contacted the driver of the bus and he basically said that he didnt want to come back for us. As the sunwing rep seen that he didnt even exit from the resort

- 24 hour buffet ( false advertisement) but its only open 3 hours at a time and if you miss a meal you have to wait hours for your next one and the food is extremely bland and cold and it was the same thing daily and once they were out of something they didnt refill it even though the buffet is open, staff always rushed us by asking to take our plates, when we still had food on the plate.

- The water was out due to them replacing the waterline (from what we were told when we complained the next day) when we got there we were unaware about this and didnt get to shower for days on end

- They ran out of drinking water.

and when we asked to get our room restocked they said just bring the empty bottle down and ask one of the barman to refill your water bottle.

- the jacuzzi/toilets/ faucets/ and the tv in our suite was broken and therefore unusable

- There was nothing at any of the bars there that you could mix your liquor with it just pure liquor if there was any liquor theyd run out often.

- They were serving cucumbers, coleslaw and things youd get served for dinner/lunch at their breakfast buffet didnt have any fruit nothing someone would want to eat when they just woken up

- The beach bars were never open constantly closed when they shouldve been open

- when youd request new towels or blankets in your room they wouldnt be brought up and it was never a straight

resulting in us not having anything.

absolute nightmare of a trip, we came out more stressed then relaxed from this trip, bar staff would only serve people that were closest to them resulting in us having to wait 10 minutes to get our drinks and not to mention we were eating food and a staff member came out of the kitchen at the sports bar and started picking his nose in front of us, snack bar wasnt 24/7 if they ran out, they ran out, you would have to wait like 30 minutes to get food from there because no staff was ever present, snacks were just hotdogs and burgers and very stale rice. also the maid came into our room while we were naked almost, she came in without knocking or anything to announce herself, she seemed shocked and started counting the towels.