Sunwing Vacations Phone Numbers and Emails

Toll-Free Number:

  • (877) 786-9464
Send Message

Customer Service:

  • (866) 722-8066
    Administration
  • (877) 978-6946
    For Sunwing Airlines
  • (800) 855-0511
    Relay Services (Voice to TTY)
  • (800) 268-7063
    Toll Free
  • +1 514 871 1319
    Administration
  • +1 905 846 4622
    Brampton Store
  • +1 905 842 4999
    Oakville Store
  • +1 416 640 1570

Accessibility:

  • +1 416 620 4955

Sunwing Vacations Emails:

Customer Service
Special Services Department
Media
accessibility@sunwing.ca
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Contact Information

Sunwing Vacations Website:

Sunwing Vacations Help Center:

Corporate Office Address:

Sunwing Vacations Inc.
27 Fasken Drive
Toronto, Ontario M9W 1K6
Canada

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 12:00am EST

Saturday: 8:00am - 8:00pm

Sunday: 8:00am - 8:00pm


Additional Fax Number:

Accessibility +1 (416) 679-376


Mailing Address:

Attention: Accessibility Coordinator c/o Human Resource

31 Fasken Drive

Toronto, ON M9W 1K6

More contact details

Fax:

+1 (514) 807-8563

Sunwing Vacations Customer Service Reviews

1.6 / 5
Poor
Zainab T Uvu
Disappointing Experience at Grand Memories Varadero
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

My boyfriend and I are currently at this resort from December 14/2023 to December 21/23 and the experience thus far is extremely disappointing. The facilities were run-down, the service was subpar, and cleanliness was a major issue.

I wouldn't recommend this resort to anyone looking for a pleasant getaway.
They dont clean your rooms unless you demand one. Weve had the same towels for 4 days now. When asked to get new ones they said they had none. They dont give you tolilet paper.

TVs dont work. Their phones to call customer service doesnt work. Youd have to walk all the way to the lobby every time you need something. Their beach/pool chairs are mostly broken.

They dont have many drink selection. The rooms were outdated with uncomfortable beds, and the air conditioning barely worked. The staff seemed disinterested and unhelpful, making the overall atmosphere unwelcoming. The dining options were limited, and the food quality did not justify the high prices.

Additionally, the promised amenities, such as the pool and spa, were not properly maintained. Overall, my stay at Grand memories was far from enjoyable, and I regret choosing it for my vacation.

Read full review
Marcia W Dvc
False advertising
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2.5

I flew with Sunwing to Varadero on flight # WG6207 on October 29th there was no issue with the flight itself. but the resort was NOTHING as advertise I stayed at the GRAND MEMORIES VARADERO.

this was the worst hotel ever. the furniture was VERY poor. l the sink in the bathroom was broken (it was eventually fix) the room of itself smell mouldy. I started getting sick from Tuesday October 31st I had diaherria then I had a sore throat.

breathing issue. I ended up getting more sick, I ended up having to book another flight AC and leave Cuba by Fridat Nov 3rd on AC FLIGHT # 1741. the pictures on the website for this resort was ALL false advertising. SUN WING customer service onsite person was very rude.

this was the worst experience of my life. so suffice to say I had to pay my own way home as I was so worried about getting more sick. went to my doctors who prescribe two puffers and cough medicine. did not expect my first time experience flying with Sun Wing and going to Cuba to be god aweful..

Several other Sunwing passengers left earlier and was on the same Air Canada flight that i was on.. there was no appropriate breakfast. not even common egg was available for more than two days. there was not even a pop to drink .

the Snack Bar only provide french fries hot dog there were nothing special for vegetarian like myself I went with 3 other people they had to change room 3 times. TV's did not work. WIFI was only available for a few days you were only notified when it was not working there was no prior notification.

biggest issues the was not even 1% of what was advertise. will not be going back .

Read full review
Murat K Xxt
Travel to Cuba from July 13-20 ****

We had issues with hotel and we raised our complaining to Sunwing, sunwing response was ohhh we talked to the hotel and they were great and no resolution presented to me- they even disregarded my complaining and said they confirmed with hotel management and they did an excellent job.
I specifically wanted to talk to Lisa M manager from Sunwing as her response was very disrespectful and rude and I havent received any email from higher level although I escalated the issue.
One of the worst customer service agent I have dealt with

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How Good is Sunwing Vacations's Customer Service?

Colleen L Pjr
Colleen L Pjr
Feels Disappointed | Feb 04, 2024

Terrible. I paid $4000.00 for two weeks. No one at the airport to bring us to our hotel. Next day still not agent. My suitcase was damaged.

Read full quote
Avriel Hsr
Avriel Hsr
Feels Disappointed | Dec 23, 2023

They poltily call me a lair. I will not deal nor recommend sunwing vacation. I will be sure to let people know my experience I've had with them.

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Cyrilla Kul
Cyrilla Kul
Feels Disappointed | Sep 30, 2023

A complaint WAS filed. Reference number 128 58* ***. We were on holidays on July 3-10, 2023.
Sunwing states that they are dealing with overload of compliants, but 3 months is a long time.
My reference number is stated above, my email is yolanda.lippa@***.ca. my cell number is 416 316-****.
Am I to wait another 3 months.?
Yolanda Lippa

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Tarynn Bey
Tarynn Bey
Feels Disappointed | Aug 04, 2023

Everything was good in the beginning and at the end there was no contact method to say the plane will not be on time

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San Vps
San Vps
Feels Disappointed | Mar 21, 2023

Did not get a hold of anyone

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B. Roxanne H
B. Roxanne H
Feels Disappointed | Feb 21, 2023

Did not fulfill what was paid for on invoice

Read full quote

Summary of Sunwing Vacations Customer Service Calls

1.6K TOTAL
CALLS
05:30 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sunwing Vacations?

Request for Information Question:

  • “Need to know pick up time for airport transport.”
  • “Question about baggage”
  • “Question on resort”

Activation/ Cancellation Question:

  • “Flight canceled”
  • “Our flight was cancelled”
  • “Cancelled flight compensation”

Return/ Replace Question:

  • “Change flight”
  • “Change return flight”
  • “Return flight”

Refund Question:

  • “Refund”
  • “To follow up my refund”
  • “Refund Cheques expired”

Product/ Service Question:

  • “To book a vacation with questions”
  • “Trouble accessing entry document”
  • “Someone broke into our room”

Shipping and Delivery Question:

  • “Package details”
  • “Name correction change on vacations package”
  • “Lost item”

Payments and Charges Question:

  • “We doing a reservation to travel December 28 to Orlando and when we follow t step to process the payment the name of our 7 year old daughter doesn't appear”
  • “Fraudulent activity”
  • “Invoiced twice”

Staff Question:

  • “Service failure”
  • “Special services”
  • “Customer service”

Account Question:

  • “To pay the balance of a trip”
  • “Problem with sunwing.ca login”
  • “My password to get into my Sunwing Agent Portal does not work, i do not get a reset sent to my email to set up a new password”

Cards Question:

  • “Booked and paid for a vacation for my son on my credit card but I'm not going with him”
  • “Credit card”
  • “Credit card charge”

Website/ Application Question:

  • “App not working”
  • “To voice my displeasure about transportation to and from airport.Could not get thru on phone - so I sent email via same website”

Employment Question:

  • “Job interview”

Other Question:

  • “Compensation flight route changed and thus we were delayed landing”
  • “Want to know when our bus pickup at the hotel tomorrow for our flight back”
  • “Water crisis keep sending tourist to hotel no water for guest more coming”

About

Related Companies

Sunwing Travel Group, Travelsmart Vip Club, Sunwing Airlines, Royalton Resorts, SellOffVacations

Summary

Sunwing Vacations is an online platform offering plenty of travel options to choose from. At Sunwing Vacations, users can book flight tickets, hotels and home stays, cruises, and holiday packages choosing among hundreds of destinations around the globe. Group travel options at Sunwing Vacations offer a selection of special pricing, reduced deposits, group block seating, and private transfers, etc. Sunwing Vacations has ongoing promo offers allow adults to book vacations at special prices. Other offerings at Sunwing Vacations present plenty of opportunities to choose among different excisions and guided tours in Aruba, Costa Rica, Cuba, Panama, and Saint Lucia.

Sunwing Vacations reviews and complaints

Sunwing Vacations is ranked 113 out of 1014 in Travel Agencies category

Area Served

Canada

Payment Methods

VISA

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